Call Center
The language of the branch makes the difference
The cost for customer visits is on the rise. However, regular and direct contact with your client is as important as ever. CHD Expert provides an exceptional option for maintaining these important relationships.
Our trained outbound telemarketing team is unique because they are 100 percent dedicated to the Away-from-Home market: For example, our team knows how to speak to a chef knowledgably regarding your products and their applications. This translates into a higher acceptance rate on the part of the persons called. You get more - and better quality - information. Consider using our multilingual call-centres (12 languages), with the most-recent generation of technology, to help you gather information or launch a campaign locally or globally.
Our outbound services include:
- Generating leads (on clients, prospects or new businesses)
- Setting appointments
- Qualifying data
- Cross- or up -selling programs
- Reactivating lapsed customers
- Covering/discovering vacant territory
- Placing products and samples
- Or any customized needs ...
We also have inbound telemarketing teams to handle all response channels with the same efficiency and effectiveness including: postal, phone, fax, email, and Web-across a variety of multidiscipline ranging from:
- Customer services, hotlines
- Loyalty reward lines,
- Transfer-order management.